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Privacy Policy

Privacy Policy | Called Here
Legal

Last Updated: July 2026 — At Called Here, we respect your privacy and are committed to protecting your personal data. Please read this policy carefully before using our site.

Overview
1. Changes to Our Privacy Policy

Any changes we make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

2. Information We May Collect From You

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

  • Identity Data: First name, last name, username or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Payment card details (processed securely by third-party providers; we do not store full card information).
  • Transaction Data: Details about payments to and from you and details of products you have purchased from us.
  • Technical Data: IP address, login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access the Site.
  • Profile Data: Your username and password, purchases or orders made by you, your interests and preferences.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data is not considered personal data as it does not directly or indirectly reveal your identity. If we combine Aggregated Data with your personal data so that it can identify you, we treat the combined data as personal data.

We do not knowingly collect Special Categories of Personal Data (details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, or biometric/genetic data) or information about criminal convictions.

If you fail to provide personal data: Where we need to collect personal data by law or under the terms of a contract with you and you fail to provide that data when requested, we may not be able to perform the contract (e.g., to deliver goods). In this case, we may cancel a product or service and notify you.

3. How Is Your Personal Data Collected?

We use different methods:

  • Direct interactions: You give us Identity, Contact, and Financial Data by filling forms, placing orders, creating an account, subscribing to newsletters, entering competitions, or contacting us.
  • Automated technologies or interactions: As you interact with our Site, we automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies. See our Cookies section below.
  • Third parties or publicly available sources: We may receive Technical Data from analytics providers (such as Google), advertising networks, and search providers. We may also receive Contact, Financial, and Transaction Data from payment and delivery service providers.

Informing us of changes: Please keep us informed if your personal data changes.

Information about other people: If you provide data on behalf of someone else, you confirm they have agreed to this.

How We Use Your Data
4. Purposes for Which We Will Use Your Personal Data

We use your personal data for the following purposes (legal bases noted where relevant):

Purpose / Activity Type of Data Lawful Basis
Register you as a new customer Identity; Contact Performance of a contract with you
Process and deliver your order (including payments and delivery) Identity; Contact; Financial; Transaction Performance of a contract; Legitimate interests (recover debts)
Manage our relationship with you (notify of changes, ask for reviews) Identity; Contact; Profile Performance of contract; Legal obligation; Legitimate interests
Enable participation in competitions/surveys Identity; Contact; Profile; Usage Performance of contract; Legitimate interests (improve products)
Administer and protect our business and website Identity; Contact; Technical Legitimate interests (IT services, security, fraud prevention)
Deliver relevant website content and ads, measure effectiveness Identity; Contact; Profile; Usage; Technical Legitimate interests (marketing strategy)
Use data analytics to improve our website and offerings Technical; Usage Legitimate interests (define customer types, develop business)
Make suggestions about goods/services of interest Identity; Contact; Technical; Usage; Profile Legitimate interests (develop products and grow business)

We may combine information from other sources for the purposes above.

5. Disclosure of Your Personal Data

We may share your personal information with:

  • Service providers, suppliers, and subcontractors (e.g., payment processors, shipping partners) for contract performance.
  • Analytics and search engine providers to improve and optimize the Site.
  • Relevant parties in the event of a business sale or merger.

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow them to use your data for their own purposes.

6. Cookies

A cookie is a small text file placed on your device when you visit our Site. We use cookies to enhance user experience, analyze usage (via Google Analytics and similar), and provide tailored content. Our Site uses a cookie consent system.

You can manage or disable cookies through your browser settings, but this may affect functionality. For more details, visit our cookie preferences or third-party sites (e.g., Google).

7. International Transfers

We primarily process data within secure jurisdictions. If transfers outside the EEA/UK occur, we ensure appropriate safeguards are in place.

Security & Retention
8. Security

We use appropriate technical and organizational measures to protect your data. However, no internet transmission is completely secure. We have procedures for suspected data breaches and will notify you and regulators where required by law.

9. Data Retention

We keep your data only as long as necessary. By law, we retain basic customer information (Contact, Identity, Financial, Transaction Data) for six years for tax purposes after you cease being a customer.

You can request deletion in certain circumstances (see Your Rights below). We may anonymize data for research/statistical purposes.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices — please check their policies.

Your Rights & Contact
11. Your Rights

You have rights to:

  • Request access to your personal data.
  • Request correction or erasure of your data.
  • Object to processing (including direct marketing).
  • Request restriction of processing or data portability.
  • Withdraw consent where applicable.

To exercise these rights, contact us at the details below. You also have the right to complain to your local data protection authority.

12. Contact Us

Questions, comments, and requests are welcome:

Email: [email protected] (or the email listed on the site)
Website: calledhere.com

This policy is tailored for Called Here Apparel, a faith-based clothing brand. For the most current version, visit calledhere.com/privacy-policy.

Have questions about how your data is handled?

Contact Our Privacy Team
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